Medical centre

Professional healthcare on site

The health and wellbeing of our pupils is paramount. Our fully equipped medical centre, staffed by qualified nurses throughout the day and early evening, ensures pupils receive prompt, professional care whenever they need it. Throughout the evening and night, the matrons are qualified first aiders and can administer medication. Parents can have complete confidence that their children’s health needs are expertly managed.

What facilities does the medical centre have?

Our purpose-built medical centre is equipped to manage a wide range of health needs. The facilities include

  • Treatment room
    For consultations, assessments, minor treatments, and administering medications
  • Rest beds
    Comfortable spaces where pupils who are unwell can rest under nurse supervision
  • Medication storage
    Secure, temperature-controlled storage for all medications with robust administration procedures
  • Medical records
    Comprehensive, confidential records for every pupil maintained in accordance with NHS and data protection standards
  • Emergency equipment
    Including defibrillator, KITT anaphylaxis kits, emergency medications and first aid supplies
  • Isolation facilities
    Separate areas for pupils with infectious illnesses to prevent spread

Who staffs the Medical Centre?

Nursing team

Our nursing team is led by Kate Hooper, Lead Nurse, has extensive experience in school healthcare. The team includes registered nurses along with bank nurses to provide additional cover.

All nurses are registered and undertake regular continuing professional development. Nurses are trained in pediatric first aid, anaphylaxis management, medication administration and a range of chronic condition management.

24-hour coverage

The medical centre is staffed 12 hours a day, 5 days a week plus allocated hours over the weekend during term time. This means that boarders always have access to professional healthcare during the week and weekends. A matron is on duty overnight in the boarding houses to respond to any health needs that arise.

Doctor support

We have arrangements with local GP practices for medical consultations when needed. Doctors visit the school regularly for routine matters and pupils can be taken to surgery appointments when necessary. For emergencies, we can access NHS 111 or 999 services.

What health conditions can you manage?

We support pupils with a wide range of health conditions and work closely with families and healthcare professionals to ensure individual needs are met.

Chronic conditions

We have experience managing conditions including

  • Asthma and allergies
  • Diabetes (Type 1 and Type 2)
  • Epilepsy and seizure disorders
  • Anaphylaxis and severe allergies
  • ADHD and related conditions requiring medication
  • Eczema and other skin conditions
  • Migraines and headaches
  • Coeliac disease and dietary requirements

For each pupil with a chronic condition, we develop an Individual Healthcare Plan in consultation with parents and medical professionals. This document outlines the condition, management strategies, medications, emergency procedures and who needs to know what. Staff receive training on specific conditions affecting pupils in their care.

Acute illnesses

Minor illnesses like colds, coughs, stomach upsets and headaches are managed in the medical centre. Pupils rest comfortably while nurses monitor their condition. For more serious illnesses or if pupils do not improve, we contact parents to collect them.

Injuries

Our nurses are trained in first aid and wound care. Minor injuries are treated on site. For more significant injuries, we can arrange X-rays or hospital visits as appropriate. Parents are informed of all injuries and the treatment provided.

How do you administer medications?

Medication administration is taken very seriously with robust procedures to ensure safety:

Prescription medications

Parents must provide written consent and detailed instructions. Medications are stored securely and administered by nurses at prescribed times. Controlled drugs are stored in a locked cabinet with administration witnessed and recorded.

Over-the-counter medications

We can administer pain relief (paracetamol, ibuprofen), antihistamines and other common medications with parental consent. Generic consent is obtained at the start of each academic year.

Self-administration

Older pupils may self-administer certain medications (like inhalers) under nurse supervision once competency is demonstrated.

Record-keeping

All medication administration is recorded with details of date, time, dose and any observed effects or side effects.

What about immunizations and health screening?

We facilitate NHS immunization programmes when delivered to schools, including flu vaccinations and teenage booster vaccines. Parents are informed in advance and consent is always obtained.

We conduct routine health screening including

  • Height and weight monitoring for all pupils
  • Vision screening
  • Hearing checks
  • Referral for specialist assessment if concerns arise

How do you keep parents informed?

Communication with parents about health matters is a priority. We contact parents

  • If a child is unwell and needs to go home
  • For all significant injuries
  • If medication has been administered (excluding routine long-term medications)
  • If there are concerns about a pupil’s health or wellbeing
  • For any hospital or GP visits

For minor matters (small cuts, minor headaches that resolve quickly), we inform parents at collection time or via email for boarders.

What happens in a medical emergency?

In a medical emergency, we call 999 immediately and provide first aid while waiting for the ambulance. Parents are contacted straight away. A member of staff always accompanies a child to hospital and stays with them until parents arrive. We have detailed emergency procedures in place and staff are trained annually in emergency response.

Can my child keep an inhaler with them?

Yes, pupils with asthma can carry their reliever inhaler once they demonstrate they can use it safely and responsibly. We also keep a spare inhaler in the medical centre and inhalers are available in sports areas. PE staff are aware of pupils with asthma and monitor them during activities.

How do you manage food allergies?

Food allergies are taken extremely seriously. Our catering team is fully briefed on all allergies and prepares safe meals. Pupils with severe allergies have Individual Healthcare Plans and staff are trained in recognizing anaphylaxis and administering auto-injectors (EpiPens). We maintain multiple EpiPens in different locations for quick access. Allergy awareness is embedded throughout school life.

What information do you need about my child's health?

We need comprehensive information about any health conditions, allergies, medications, immunizations and previous serious illnesses or hospitalizations. This information is collected through registration forms and medical questionnaires. Please inform us immediately of any changes to your child’s health status. The more we know, the better we can care for your child.

Medical Centre contact

For medical queries or to discuss your child’s health needs, please contact Kate Hooper, Lead Nurse, at medicent@windlesham.com or call 01903 874700 and ask for the medical centre.

Confidentiality

All medical information is treated with strict confidentiality. Information is shared only with staff who need to know to keep your child safe and healthy. Medical records are stored securely and accessed only by authorized personnel.

“My daughter has Type 1 diabetes and I was naturally anxious about boarding. The nurses have been fantastic - they communicate regularly, manage her condition expertly, and she feels completely confident. It is a huge relief to know she is so well cared for.” Windlesham House parent